Website Terms

Terms of Service

These Terms of Service govern the use of this website, its pages, forms, content, and communication tools. By using this website, you agree to these terms.

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and by any applicable laws and regulations. If you do not agree with these terms, you should not use this website.

2. Website Purpose

This website is intended to provide general information, website content, and communication options for visitors who wish to make contact or request further information. Content on this website is provided for general informational purposes only and should not be treated as emergency guidance or personal medical advice.

3. No Emergency Service

This website does not provide emergency services. If you are experiencing an urgent medical issue or any serious symptom, you should immediately contact a qualified healthcare provider, emergency service, clinic, or hospital.

4. Website Use

You agree to use this website only for lawful purposes and in a way that does not harm the website, its operators, other users, or third parties. You must not misuse forms, submit false information, attempt unauthorized access, introduce malicious code, or interfere with website operation.

5. Contact Forms and Submitted Information

When you submit information through this website, you confirm that the information you provide is accurate to the best of your knowledge and that you have the right to provide it. Information submitted through the site may be processed in line with our Privacy Policy.

6. Privacy and Personal Information

Personal information submitted through this website may be collected, stored, and processed in accordance with our Privacy Policy and applicable South African privacy requirements. The Protection of Personal Information Act (POPIA) aims to protect personal information processed by public and private bodies and sets minimum requirements for lawful processing.

7. Electronic Communications

By using this website, you acknowledge that communications sent through online forms, email, and similar digital channels may be treated as electronic communications. South Africa's Electronic Communications and Transactions Act (ECTA) provides the framework for electronic communications and transactions.

8. Intellectual Property

Unless otherwise stated, all website content, including text, design, branding, graphics, layout, and other original material on this website, is owned by or licensed to the website operator and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or distribute website content without permission, except for normal personal, non-commercial browsing use.

9. External Links

This website may contain links to external or third-party websites for convenience or reference. We do not control third-party websites and do not guarantee their accuracy, availability, security, or content. Use of third-party websites is at your own discretion.

10. No Guarantee of Availability

We do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues. Access may be restricted or interrupted for maintenance, updates, security reasons, or matters beyond our control.

11. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, no warranty is given that the content will always be accurate, complete, current, secure, or suitable for every visitor's purpose.

12. Limitation of Liability

To the fullest extent permitted by law, the website operator shall not be liable for any direct, indirect, incidental, consequential, or special loss or damage arising from use of, or inability to use, this website, reliance on website content, communication delays, technical issues, or third-party links.

13. User Responsibilities

You are responsible for ensuring that your use of this website is lawful in your circumstances and for seeking professional advice where needed. You are also responsible for protecting your own devices, internet connection, and account details where relevant.

14. Changes to These Terms

These Terms of Service may be updated from time to time. Any revised version will be posted on this page and will apply from the date it is published. Continued use of the website after updates are posted may be treated as acceptance of the revised terms.

15. Governing Law

These Terms of Service are intended to be interpreted in accordance with the laws of South Africa. South African law, including the framework for electronic communications and personal information processing, may apply to website use and related communications.

16. Related Pages

Please also review our Privacy Policy, Medical Disclaimer, FAQ, and Contact Page.

17. Contact Details

If you have questions about these Terms of Service, you may contact us at:

Last updated: April 2026